Document Title: techsupport.txt Subject: Contacting SPEC for SPEC HPC2002 Technical Support Last updated: 2002 08 09 wj (To check for possible updates to this document, please see http://www.spec.org/hpg/hpc2002 ) ------------------------------------------------------------------------ Contents -------- Introduction Before contacting SPEC Contact Information Useful information to include when contacting SPEC Limitations on support Introduction ------------ SPEC can provide limited technical support for: - Installing HPC2002 on a UNIX - Building the HPC2002 tools. - Using the HPC2002 tools to run the benchmarks. - Updates for known issues. Before contacting SPEC ---------------------- Before contacting SPEC for support, it is suggested that you check the web site: http://www.spec.org/hpg/hpc2002 for a list of questions that are frequently asked by users of the benchmark suite. Also, please see the section "Troubleshooting" in $SPEC/docs/config.txt (Unix) or %SPEC%\docs.nt\config.txt (NT) Contact Information ------------------- SPEC HPC2002 technical support can be reached by sending email to: hpc2002support@spec.org Additional/updated contact information can also be found at SPEC's Web Site at: http://www.spec.org Useful information to include when contacting SPEC -------------------------------------------------- The following information should be provided to SPEC when requesting help with an issue: - The revision of the benchmark suite that you're using ('runspec -V' output) - The specific nature of the problem. - Type of hardware/name of system being used. - Name and version of the operating system. - Name and version of the compiler. - If a compilation issue: - list of flags being used - check if problems exist at lowest level of optimization. - Has this issue been tried or seen on other systems? Additional details related to the problem are also appreciated. Limitations on support ---------------------- Note that while SPEC is able to provide technical assistance with its benchmarks, SPEC does not have the ability to provide support on other vendor's products. Examples of support that SPEC can not provide include: - Hardware installation issues. - Hardware problems. - Non-SPEC software installation issues. - Non-SPEC software problems. - Hardware specific tuning. If known, SPEC will provide a pointer to the appropriate source of information. Otherwise for these and similar issues, it is suggested that the hardware or software vendor be contacted directly.